Voice Carry-Over (VCO) is the perfect solution for you if you like to talk and read captions during your phone calls. When the other party speaks to you, the relay operator serves as your “ears” and types all the words that are spoken and background sounds, if any, on your VCO phone or text telephone/teletypewriter (TTY). Then you speak directly back to the other party.
This service is designed for the people who are Deaf or Hard of Hearing.
This relay service is available in English-to-English and English-to-Spanish/Spanish-to-English Translation.
The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.
How Does Voice Carry-Over (VCO) Work?
It’s a snap!
Just dial 711 (or 877-298-3330 for English, 866-519-0569 for Spanish-to-Spanish or 877-298-3348 for English-to-Spanish/Spanish-to-English Translation) on your VCO phone or text telephone/teletypewriter (TTY). The relay operator will answer with “West Virginia Relay”.
Provide the area code and telephone number you wish to call and say “Go Ahead”. The relay operator will dial the number and connect you to the other party.
You speak to the other party. Say “Go Ahead” (“GA”) at end of each message. The “GA” indicates that it is the other party’s turn to respond.
The other party listens and speaks. The other party says “Go Ahead” (“GA”) to indicate that it is your turn to respond.
The relay operator types the other party’s voiced message to you.
You read the other party’s voiced words on your VCO phone or text telephone/teletypewriter (TTY).
To conclude the call, just say “goodbye”.
Video: How does a Voice Carry-Over (VCO) call work?
Here’s how a VCO user communicates with her son, a standard phone user named Jim.
Other VCO Features
Please specify to the relay operator the VCO call type you would like to make.
VCO to TTY
The relay operator types what you, the VCO user, says to the TTY user. The TTY user types directly to your VCO phone.
VCO to VCO
The relay operator serves as “ears” for both VCO users by typing what is said to both VCO phones and/or TTYs.
Two-line VCO allows you, the VCO user, to use one telephone line for speaking directly to another party, and another telephone line to receive the other party’s typed responses. This feature provides a more natural flow of conversation and eliminates the need to say “Go Ahead” (“GA”).