Placing a call on a CapTel phone is just like using a standard phone, but even better.  Each time you use the CapTel phone to make or answer a call, you will be automatically connected to a captioning service.

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    You speak directly to the other party on the CapTel phone.

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    The other party talks directly to you while the captioner listens.

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    The captioner transcribes the other party’s voiced message into captions.

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    You listen and read the captions on the CapTel phone.

Video: How does a CapTel phone work?

PSA Video

Here’s how Grandfather as a CapTel user communicates with his grandson as a standard phone user.